FAQ

How long does shipping take?
Orders are processed within 1-3 business days. Delivery typically takes 7-15 business days to Canada and USA.
Do you offer free shipping?
Yes! We offer free shipping on all orders.
How do I track my order?
You will receive a tracking number via email once your order ships.
What is your return policy?
Electrical items have a 15-day return window. Grooming and feeding items have a 7-day return window. All defective items have a 15-day guarantee refund.
My order hasn't arrived, what should I do?
Please allow the full delivery window before contacting us. If your order hasn't arrived after 20 business days please email us at pawvaultca@gmail.com and we will resolve it immediately.
Are your products safe for pets?
Yes! All PawVault products are carefully selected and tested for pet safety.
How do I contact you?
Email us at pawvaultca@gmail.com for any questions, concerns or queries and we will respond within 24 hours."